FAQ

Frequently asked questions:

  1. When can I order flowers?

    We recommend ordering flowers at least 1-2 days in advance, because this is the only way to fully satisfy your requirements. It is possible to order the same day, but only until 11 am. If you order on the day you want to deliver the flowers, we may not be able to ensure the right color of the flowers or deliver your order at the desired time.

    We recommend checking the ordering options in advance. Call +420 777 300 971 or write us: info@preferefleur.com
    Check question No.8 for more information about weekend orders.


  2. If I order now, when can you deliver the order?

    We will try to deliver flowers within three hours from the moment of order. But keep in mind that we are usually busy between 9 am and 2 pm, so it is possible that we will be able to deliver your order only after 2 pm.

  3. How much does it cost to get flowers delivered?

    Delivering in Prague is for free, if you make an order for more than 2000 CZK. If your order is less than 2000 CZK you’ll pay 99 CZK.
    Delivery within Czech Republic is for 250 CZK. We deliver from 8 am to 5 pm, Tue-Fri. Please order at least 2 days in advance.
    Delivery to the Slovak Republic costs 300 CZK. We deliver from 8 am to 5 pm, Tue-Fri. Please order at least 2 days in advance.


  4. How can I order flowers?

    You can order online at our website: www.preferefleur.com
    Call us: +420 777 300 971
    E-mail us: info@preferefleur.com

    Support team is ready to help you 24 hours, 7 days a week.


  5. How can I pay?

    You can pay online on our website.
    Make a bank transfer or use another money transfer.

    Unfortunately, our deliverers do not accept cash. If you want to pay cash, please contact us in advance.


  6. Do you deliver outside Prague?

    Yes, we do. We deliver outside Prague from Tuesday to Friday between 8 am and 5 pm. Unfortunately we are not able to guarantee the exact time of delivery in advance. If you need to know the approximate time, we can tell it on the day of delivery. Please make an order 2 days in advance. Delivery costs 150 CZK.

  7. Do you deliver flowers in water?

    Yes, we do. We use special bottles with water. If you want to order a vase, consult it with us in advance if this is possible. In the case of delivery outside Prague, we do not use vases at all.

  8. Do you also have weekend delivery?

    We deliver in Prague and its surroundings as follows:
    Mon-Fri: from 9.30 am to 8 pm
    Sat-Sun: from 11 am to 8 pm


  9. It’‎s Saturday, 3 pm. Can I order flowers with today’‎s delivery?

    Sorry, we do not accept same-day orders on weekends. We need at least 1 day to process the order. Please order at least 1 day in advance.

  10. Can you make a hatbox bouquet of 200 roses with heart shaped red roses in the middle?

    Of course, we can! Just tell us your wishes, we can do anything together!


If you cannot find an answer to your question, please feel free to contact us:
+420 777 300 971
info@preferefleur.com


Delivery around Prague is free from 2000 kč or 99 kč if your order less than 2000 
There are 4 terms: 09.00-12.00, 12.00-15.00, 15.00-18.00, 18.00-20.00. If the order is made before 16.00 it's possible to deliver flowers at the same day. Delivery around Czech Republic - 250 kc. Delivery works Tuesday-Friday till 18.00. The order must be made one day before.

X
Request a callback







I hereby give my consent to processing of my personal data